Privacy Policy – VR Mart

Last updated: 2 January 2026

VR Mart (“we”, “our”, or “us”) operates the mobile application VR Mart – Online Super Market (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and related services.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information to provide and improve our services:

a. Personal Information

• Name
• Mobile number
• Email address
• Delivery address
• Profile details

b. Order & Transaction Information

• Items ordered
• Payment status
• Order history

c. Location Information

We may collect your location to:
• check service availability in your area
• auto-detect delivery address
• assign delivery partner

You can disable location access in device settings, but certain features may not work.

d. Device Information

• device model
• operating system
• app version
• unique device identifiers
• crash logs and analytics

2. How We Use Your Information

We use the collected information to:

• process and deliver your orders
• manage payments and refunds
• provide customer support
• send order notifications and updates
• improve app performance and user experience
• detect and prevent fraud
• comply with legal obligations

3. Permissions We Use

The App may request the following permissions:

• Location – delivery service and address selection
• Camera / Gallery – upload address proof or profile picture (if applicable)
• Storage – store app data and cache
• Phone/SMS – OTP verification and communication

We do not access information unrelated to app functionality.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• remember your preferences
• analyze app usage
• improve services

You can disable cookies in your browser settings.

5. Sharing of Information

We do not sell or rent your personal data.

We may share information only with:

• delivery partners (for order delivery)
• payment gateways (for transactions)
• service providers (SMS, notifications, analytics)
• law enforcement authorities when required by law

All third parties are obligated to protect your data.

6. Payment Information

Payments made through the App are processed by third-party payment gateways.
We do not store your full card, UPI, or bank details on our servers.

7. Data Retention

We retain your information:

• as long as your account is active
• as required for legal and business obligations

You may request account deletion anytime.

8. Data Security

We use reasonable technical and organizational measures to protect your data.
However, no method of transmission or storage is 100% secure.

9. Children’s Privacy

The App is not intended for children under 13.
We do not knowingly collect data from children.

10. Your Rights

You have the right to:

• access your personal data
• correct inaccurate information
• request account deletion
• withdraw consent (where applicable)

To exercise rights, contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted within the App or on our website.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

VR Mart Support Team
Email: info@vrmartonline.com